Long-term medical weight loss
Shop more
Contact Us
Our customers are very important to us. We are here to help and will answer any questions or feedback you may have about our products or services.
You can contact our support team by email using this form, or by telephone on 0330 175 5747 – select option 3 for Medicine Marketplace.
The postal address of our dispensing pharmacy is:
Medicine Marketplace,
Moor Park Avenue,
Preston,
PR1 6AS UK
The data you share with us to enable us to fulfil your order is completely confidential and will only be available to our pharmacy staff and prescribers.
We use plain packaging without any branding or labels.
You do not need an existing prescription to order from our treatments. You will be required to answer a number of questions on a short form which will be reviewed by one of our prescribers to ensure your suitability for the treatment. Our prescriber will issue you a private prescription.
We will not notify your GP of your treatment unless you specifically request us to do so.
Contact us at Medicine Marketplace on medicines@medicinemarketplace.com or your GP if the side effect of a prescribed treatment is minor. Seek immediate medical attention if side effects are severe by calling 111 for NHS emergency services, or if the side effects are life threatening, call 999.
The Patient Information Leaflet, listing known side effects, is available on all our treatment listings.
You can contact our support team by email using this form, or by telephone on 0330 175 5747 – select option 3 for Medicine Marketplace.
The postal address of our dispensing pharmacy is:
Medicine Marketplace,
Moor Park Avenue,
Preston,
PR1 6AS UK
Our online shop medicinemarketplace.com is a trading name of Medicine Marketplace Limited.
Our high street pharmacy chain and pharmacy dispensing service is HBS Pharmacy, and we have our own line of Food Supplements and Prescription Only Medicines as HBS Healthcare.
We are regulated by the General Pharmaceutical Council.
We are registered to sell medicines online by the Medicines and Healthcare Regulatory Authority.
Medicines
For safety reasons, we cannot accept the return of medicines as the pharmacy is not able to reuse them. If you have unwanted medicine, please take it to a local pharmacy for safe disposal.
Damaged or faulty goods
If your order is damaged or faulty, keep everything you’ve received (including the packaging) and send us a message us through your account. In the message, please include the order number and a photo of the damaged goods.
Once we’ve checked what happened, we’re usually able to send you a replacement order.
You can either send the damaged goods back to us, or dispose of them safely (see above).
