Common questions

Is your pharmacy service confidential?

The data you share with us to enable us to fulfil your order is completely confidential and will only be available to our pharmacy staff and prescribers.

How will my order be packaged?

We use plain packaging without any branding or labels.

What will appear on my bank statement?

When you pay by debit or credit card, payments on your statement will be will be made to Famevalley. is a trading name of Famevalley Limited.

Do I need an existing prescription to order?

You do not need an existing prescription to order from our treatments. You will be required to answer a number of questions on a short form which will be reviewed by one of our prescribers to ensure your suitability for the treatment. Our prescriber will issue you a private prescription.

Will my GP be informed of my treatment?

We will not notify your GP of your treatment unless you specifically request us to do so.

What if I have side effects from the treatment?

Contact us on or your GP if the side effect to a prescribed treatment is minor. Seek immediate medical attention if side effects are severe by calling call 111 for NHS emergency services, or if the side effects are life threatening call 999.

The Patient Information Leaflet, listing known side effects, is available on all our treatment listings.

What are your contact details?

You can contact us by email at or by telephone on 01772 254 506.

The postal address of our dispensing pharmacy is:
HBS Pharmacy,
Moor Park Avenue,

Who is behind

Our online shop and are trading names of Famevalley Limited.

Our high street pharmacy chain and pharmacy dispensing service is HBS Pharmacy, and we have our own line of Food Supplements and Prescription Only Medicines as HBS Healthcare.

Like all UK pharmacies we are regulated by the General Pharmaceutical Council.
We are registered to sell medicines online by the Medicines and Healthcare Regulatory Authority.

Got a question? No problem.

If you need help or advice with a product or pharmacy medicine please contact us and we’ll be happy to help.