At Medicinemarketplace, we know how important it is for our customers to receive their orders on time. That’s why we wanted to provide you with more information about our shipping process. Once you’ve placed your order with us, we usually take 1-2 working days to ship it out. After that, it typically takes 48 hours to get your order delivered, depending on the area of deliverability by our shipping partner. In total, it will take 3-5 working days from the date you placed your order with us, depending on the availability of stock.

Please note that we do not process any orders over weekends or on bank holidays, which may cause a delay in the delivery of your order. Additionally, there may be instances where your order is delayed due to undeliverability or issues with our shipping partner. However, if you have any questions or concerns about your order or its delivery status, don’t hesitate to reach out to us. We are always here to help and ensure that you receive your order in a timely and satisfactory manner.

We work with various shipping partners to ensure that your order is delivered as quickly and efficiently as possible. However, if there are any issues with the shipping partner’s ability to deliver to your area, please let us know, and we will resend your order with a delivery service that can deliver to your area without issue.

If you have any questions about your order or its delivery status, please don’t hesitate to contact us.

Cancellation of Your order

If you’re looking to cancel your existing order, we’re here to assist you. Simply reach out to us at [email protected], and we’ll take care of it for you. Please note that if you choose to cancel your order, the shipping amount will not be refunded, even if you initially qualified for free delivery. However, in the event that we need to cancel your order due to our own fault, we will gladly refund you the shipping charges if you were charged for them. Our team is ready to help, so don’t hesitate to contact us if you need any further assistance with your order.

Change of Address
It’s not uncommon to need to change your address after placing an order, whether it’s due to a move or a mistake during checkout. At Medicinemarketplace, we understand that these situations can be stressful, which is why we’ve created this guide to help you change your address with ease.

Before Receiving the Despatch Email

The easiest time to change your address is before receiving the despatch email. This email confirms that your order has been shipped and includes tracking information. If you haven’t received this email yet, you can contact us to change your address.

To make the process quicker and error-free, we suggest creating an online account with us. This way, you can save your address and avoid entering the wrong address during checkout in the future.

To contact us about changing your address, you can fill out the contact form on our website, email us at [email protected], or give us a call at 0330 175 5747. Please include your order number and the updated address that you would like us to use.

Once we receive your request, we will update your address in our system. If there are any issues with the new address, we will contact you to resolve them. If everything looks good, we will proceed with shipping your order to the updated address.

After Receiving the Despatch Email
If you have received the Despatch E-mail containing the tracking details for your order, it is not possible to change the delivery address. However, if the order is returned to us, we can arrange for it to be resent to your preferred address or provide a refund. Please note that if the order does not arrive back to us, Medicine Marketplace cannot be held responsible for issuing a refund.

Contact Us for Help

If you have any questions or need help changing your address, please don’t hesitate to contact us. We’re here to help and want to ensure that your order arrives at the correct address.

To avoid any future address errors, we recommend creating an online account with us and saving your address for quick and error-free checkout.

To contact us, fill out the contact form on our website, email us at [email protected], or give us a call at 0330 175 5747.

At Medicinemarketplace, we take pride in ensuring that our customers receive their orders in a timely and satisfactory manner. However, we understand that sometimes, things can go wrong, and you may receive the wrong or faulty items or your parcel may be damaged during delivery.

If you find yourself in this situation, please take pictures of the products you have received and contact us immediately at [email protected] not later than 14 days. We highly encourage you to reach out to us as soon as possible so we can assist you promptly and take necessary actions to resolve the issue.

Upon receiving your email, we will review your case thoroughly and provide the best suitable option for you. This may include a resend of your order or a refund, depending on the specific situation. Our priority is to ensure that you receive the products you ordered in the right condition, and we will work with you to resolve the issue in the best way possible.

We understand that receiving the wrong or faulty items, or a damaged parcel can be frustrating and inconvenient, and we sincerely apologize for any inconvenience caused. Rest assured, we are committed to providing the best possible customer service and will do everything in our power to rectify the situation promptly and efficiently.

If you have any further questions or concerns about the issue, please do not hesitate to contact us.

Please Note that No request will be processed for 3rd party logistics providers, including Amazon re-labellers, Medicine marketplace will not be responsible to resend the item or refund for these 3rd Party Logistics Providers.

Our shipping operations are currently limited to addresses within the UK due to various legal restrictions and compliance with good practices. These limitations apply to all products available on our website, and we adhere to the guidance provided by regulatory bodies concerning licensing in destination countries. We apologize for any inconvenience this may cause and appreciate your understanding.

Please Contact us as soon as possible and we will investigate it for you

We want to inform you about some limitations on aerosol products when it comes to shipping. To ensure better delivery, in certain areas, Amazon shipping passes on some parcels to Royal Mail. However, due to restrictions on shipping aerosols, we have capped the quantity to 2 cans per order. If you wish to order more, please contact us at 0330 175 5747, and we can arrange for UPS delivery. Please note that for UPS delivery, there will be a separate shipping charge, even if you are eligible for free delivery. Thank you for understanding!

If you’re facing a situation where the tracking for your order shows Delivered,” but you haven’t received your parcel, we’re here to assist you. Please drop us an email at [email protected], including your order number. We will open an investigation with our shipping partner, Amazon Shipping. They usually respond within 24-48 hours. Once we receive a response from them regarding your parcel, we will take appropriate action based on your preference. This may include issuing a refund or resending your parcel using a different shipping carrier. Your satisfaction is important to us, and we’ll do our best to resolve the issue promptly.

If you no longer needed your order and you wish to return back to us then you simply need to send the parcel to the above address with the returns form filled that you have received with your order you need to pay your own postage if the mistake is from our end then we will pay for the postage.
You have 14 days from date of receiving your order to inform us of your intention of returning your order, you can do this by emailing [email protected], you then have a further 14 days from the date you have informed us of your intention to return to return your order to us. Once a refund has been issued it will take up to 7 working days for the refund to get back to your original payment method.

Please note that it may take up to 7 working days for the refunded amount to reflect in your account after receiving our refund confirmation email. If the amount does not appear within this time frame, please contact us, and we will assist you in resolving the issue promptly.

From the date you get the item delivered, You have 14 days to inform us about your intention to return the order and after that you have 14 days to return items back to us.

We cannot exchange the items that you have purchased and then you wish to return it.

If you want to return a single item from your order then you need to inform us by filling this contact form and fill the returns form that you received with your order and send it to above address and we will refund you for the item minus the postage.

It is unlikely to get charged multiple times when you’re buying item from our website. But due to gateway issue it might happen that you get charged twice by your bank. As soon as you get the message from your bank with in next 24 hours inform us about the charge by sending us an E-mail [email protected] with your order number and we will refund the amount as soon as possible.
Please note: It will take 5-7 working days to reflect the amount back to your bank account.

At Medicine Marketplace, we value your satisfaction and strive to provide you with the best service possible. We understand that there may be instances where you need to withdraw from a contract or exercise your right to cancel an order. In such cases, we want to inform you about our returns policy and your rights as a consumer.

When you decide to cancel a contract, both your and our obligations under the agreement are terminated. As part of our commitment to fair practices, we will reimburse you for all payments made, including any original delivery costs. However, it’s important to note that if you have specifically requested a more expensive delivery method than our basic cost, we will only refund the basic delivery cost. For example, if you opted for our next-day-delivery service instead of our standard second-class post, we will reimburse you for the standard delivery cost.

In certain situations where you have requested additional services during the cancellation period, we may be able to deduct the value of those services from the reimbursement. This applies only to services provided at your express request. Please refer to the link for more details on this matter.

We are committed to processing your reimbursement promptly and efficiently. As per consumer protection regulations, we will reimburse you without undue delay and within 14 days from the day after you inform us of your decision to cancel. If you are returning goods to us, we will reimburse you within 14 days of receiving the returned items or, if earlier, within 14 days from the day we receive proof from you that the goods have been sent back. Rest assured, we will use the same payment method you originally used for the transaction.

It’s important to note that we have the right to deduct an amount from your reimbursement or charge you if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and function. The regulations define specific guidelines on whether goods have been handled excessively, beyond what would reasonably be allowed in a physical shop setting. This particular area may involve some level of controversy and could be subject to court decisions if disputes arise.

We hope this information provides you with a clear understanding of our returns policy and your rights as a consumer at Medicine Marketplace. We are committed to ensuring a fair and transparent process for all our customers. If you have any further questions or require assistance regarding returns or cancellations, please don’t hesitate to reach out to our customer support team.

Please note: It will take 5-7 working days to reflect the amount back to your bank account.