Delivery Policy
Delivery Timescales
Please note that our operating hours are from Monday to Friday, 9am to 6pm. We do not operate during weekends and bank holidays. We understand that timing is crucial when it comes to receiving your order promptly, so we kindly request that you keep this in mind when placing an order on a Friday after 2pm.
Once you’ve placed your order with us, we usually take 1-2 working days to ship it out. After that, it typically takes 48 hours to get your order delivered, depending on the area of delivery by our shipping partner. In total, it will take 3-5 working days from the date you placed your order with us, depending on the availability of stock.
If you place an order on a Friday afternoon, please be aware that it will not be processed until the following Monday morning. Similarly, if there is a bank holiday, your order will be processed on the next working day. We want to make sure you have accurate expectations regarding the processing and delivery times of your order.
Standard Delivery & Shipping Charges
Our standard delivery charge is £3.19, which ensures that your order reaches you safely and efficiently.
If you place an order over £40, you qualify for free delivery (Please Note: This Offer cannot be applied to medications that require fridge-temperature-controlled delivery methods). It’s our way of saying thank you for choosing us and making a larger purchase. Free delivery not only saves you money but also ensures that your items arrive at your doorstep without any extra cost.
To provide you with the best service possible, we rely on a Tracked 48 Hour service, facilitated by our trusted shipping partner, Amazon Shipping. This service allows us to closely monitor your order’s journey and keep you updated with tracking information. You can have peace of mind knowing that your package is in safe hands and will be delivered within 48 hours.
We understand that certain postcodes may present challenges in the delivery process. If you reside in an area where Amazon Shipping encounters difficulties in delivering orders, it is important that you inform us before the order is dispatched. By doing so, we can promptly arrange an alternative delivery method using other reliable shipping couriers.
Important Information About Shipping to Third-Party Logistics Providers & Bulk Orders
It’s important to note that Medicine Marketplace cannot be held liable or responsible for any claims of missing or damaged goods that may occur during the shipping process to third-party logistics providers, including Amazon’s third-party re-labellers, private limited businesses, and small-scale organisations.
While we strive to ensure the safe and timely delivery of all orders, we want to make it clear that if you receive any items that are missing or damaged when using a third-party logistics provider, Medicine Marketplace cannot be held responsible for refunding or resending those items. We highly recommend thoroughly checking the condition of your order upon receipt and addressing any concerns or issues directly with the logistics provider you are working with.
Additionally, it’s important to understand that our standard delivery does not guarantee that you will receive your order within 48 hours for bulk orders. If you are placing a bulk order, please be aware that it may take longer than 48 hours for your items to be delivered. In some cases, we may need to cancel the order or request an additional delivery charge, depending on the quantity of items in your bulk order. We will always communicate with you regarding any changes or requirements for bulk orders to ensure a smooth delivery process. Please note that Any Bulk Orders (Cart item quantities more than or equal to 30) placed by you cannot be cancelled, and the order will be Non-Refundable.
We value our partnership with you as resellers, and we want to ensure transparency and clear communication regarding our delivery policies. If you have any questions or concerns about our delivery policy or need further clarification, please Click Here To Contact Support and reach out to our dedicated customer support team.
Delivery FAQs
- Where is my Order?
At Medicine Marketplace, we know how important it is for our customers to receive their orders on time. Once you’ve placed your order with us, we usually ship it within 1-2 working days. Delivery typically takes 48 hours, depending on the area, totalling 3-5 working days.
We do not process orders over weekends or bank holidays, which may cause a delay. If you have any questions, please contact us. - Can I cancel or edit my Order?
Cancellation of Your Order: contact us. Shipping charges are non-refundable unless the cancellation is our fault.
Change of Address: Changes are possible before receiving the despatch email. After despatch, if the order is returned, we can resend it or provide a refund.
For assistance, contact us, email, or call 0330 175 5747. - I have received the wrong item in my order
If you receive the wrong or faulty item, contact us within 14 days with photos. We may resend or refund based on the situation. Note: 3rd party logistics providers (including Amazon re-labellers) are not covered for refunds/resends. - Can you Ship Outside UK?
Shipping is currently limited to the UK due to legal restrictions and licensing compliance. We apologise for any inconvenience. - My order is Undeliverable
Please contact us as soon as possible and we will investigate for you. - My Items are missing from Order
If items are missing, check your email for refunds. If none are received, contact us with a photo and order number. - Aerosol Delivery Restrictions
Aerosol shipping is limited to 2 cans per order due to restrictions. UPS delivery can be arranged for larger quantities with an additional charge. - Tracking shows “delivered,” but I haven’t received my order yet.
If tracking shows delivered but you haven’t received your parcel, contact us with your order number. We will investigate with Amazon Shipping and take appropriate action.
Returns
We hope you are happy with your order, but if you’re not completely satisfied, please notify us of your intention to return it within 14 days of the day you receive it. You then have a further 14 days to return your order to us. This gives you a maximum of 28 days in total to return an item.
Orders returned as defective or due to our error are entitled to a refund of any standard postage paid, but you are responsible for any postage incurred in returning the items you wish to cancel. Unfortunately, we do not refund postage on return of part orders.
IIf you wish to return an order eligible for Free Delivery, we will refund you the order amount, minus the standard postage charge we paid to ship it, if you have requested any special mode of delivery for the first time. But if the fault is ours, then we will refund you the full amount.
Exclusions apply, you cannot return the following unless they are damaged or faulty:
- Goods which have been mixed after delivery and cannot be separated
- Any open or used product
- Custom-made or personalised items
- Perishable items (that is, items that naturally deteriorate)
- Items with a protective seal that has been broken or removed (due to health-protection or hygiene reasons)
- Medicines, treatments or services provided on prescription (Please take unwanted medicines to your local pharmacy to be safely destroyed)
Please note that this does not affect your legal rights. You have the same rights as any consumer under The Sale of Goods Act 1979 (and any amendments to it), the Sale and Supply of Goods and Services Regulations 2002, and any other consumer laws that might apply to contracts.
Once you have informed us about your return, please send it to:
Medicine Market Place Returns Department,
Moor Park Avenue,
Preston,
PR1 6AS UK
Important Information About Shipping to Third-Party Logistics Providers & Bulk Orders
It’s important to note that Medicine Marketplace cannot be held liable or responsible for any claims of missing or damaged goods that may occur during the shipping process to third-party logistics providers, including Amazon’s third-party re-labellers, private limited businesses, and small-scale organizations.
While we strive to ensure the safe and timely delivery of all orders, we want to make it clear that if you receive any items that are missing or damaged when using a third-party logistics provider, Medicine marketplace cannot be held responsible for refunding or resending those items. We highly recommend thoroughly checking the condition of your order upon receipt and addressing any concerns or issues directly with the logistics provider you are working with.
Additionally, it’s important to understand that our standard delivery does not guarantee that you will receive your order with-in 48-hour for bulk orders. If you are placing a bulk order, please be aware that it may take longer than 48 hours for your items to be delivered. In some cases, we may need to cancel the order or request an additional delivery charge, depending on the quantity of items in your bulk order. We will always communicate with you regarding any changes or requirements for bulk orders to ensure a smooth delivery process. Please note that Any Bulk Orders (Cart item quantities more than or equal to 30) placed you cannot Cancel and order will be Non-Refundable.
We value our partnership with you as resellers, and we want to ensure transparency and clear communication regarding our delivery policies. If you have any questions or concerns about our delivery policy or need further clarification, please do not hesitate to email us at support@medicinemarketplace.com reach out to our dedicated customer support team.
Returns & Refunds FAQs
- How do I return my Order?
If you no longer needed your order and you wish to return back to us then you simply need to send the parcel to the above address with the returns form filled that you have received with your order you need to pay your own postage if the mistake is from our end then we will pay for the postage.
You have 14 days from date of receiving your order to inform us of your intention of returning your order, you can do this by emailing support@medicinemarketplace.com, you then have a further 14 days from the date you have informed us of your intention to return to return your order to us. Once a refund has been issued it will take up to 7 working days for the refund to get back to your original payment method. - When will I receive my money in my account?
Please note that it may take up to 7 working days for the refunded amount to reflect in your account after receiving our refund confirmation email. If the amount does not appear within this time frame, pleasecontact us, and we will assist you in resolving the issue promptly. - How long do I have to return my item?
From the date you get the item delivered, You have 14 days to inform us about your intention to return the order and after that you have 14 days to return items back to us. - Can I exchange an item?
We cannot exchange the items that you have purchased and then you wish to return it. - I want to return an item
If you want to return a single item from your order then you need to inform us by filling this contact form and fill the returns form that you received with your order and send it to above address and we will refund you for the item minus the postage. - I have been charged multiple times
It is unlikely to get charged multiple times when you’re buying item from our website. But due to gateway issue it might happen that you get charged twice by your bank. As soon as you get the message from your bank with in next 24 hours inform us about the charge by sending us an E-mail support@medicinemarketplace.com with your order number and we will refund the amount as soon as possible.
Please note: It will take 5-7 working days to reflect the amount back to your bank account. - What is your Refund Policy?
At Medicine Marketplace, we value your satisfaction and strive to provide you with the best service possible. We understand that there may be instances where you need to withdraw from a contract or exercise your right to cancel an order. In such cases, we want to inform you about our returns policy and your rights as a consumer.When you decide to cancel a contract, both your and our obligations under the agreement are terminated. As part of our commitment to fair practices, we will reimburse you for all payments made, including any original delivery costs. However, it’s important to note that if you have specifically requested a more expensive delivery method than our basic cost, we will only refund the basic delivery cost. For example, if you opted for our next-day-delivery service instead of our standard second-class post, we will reimburse you for the standard delivery cost.
In certain situations where you have requested additional services during the cancellation period, we may be able to deduct the value of those services from the reimbursement. This applies only to services provided at your express request. Please refer to the link for more details on this matter.
We are committed to processing your reimbursement promptly and efficiently. As per consumer protection regulations, we will reimburse you without undue delay and within 14 days from the day after you inform us of your decision to cancel. If you are returning goods to us, we will reimburse you within 14 days of receiving the returned items or, if earlier, within 14 days from the day we receive proof from you that the goods have been sent back. Rest assured, we will use the same payment method you originally used for the transaction.
It’s important to note that we have the right to deduct an amount from your reimbursement or charge you if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and function. The regulations define specific guidelines on whether goods have been handled excessively, beyond what would reasonably be allowed in a physical shop setting. This particular area may involve some level of controversy and could be subject to court decisions if disputes arise.
We hope this information provides you with a clear understanding of our returns policy and your rights as a consumer at Medicine Marketplace. We are committed to ensuring a fair and transparent process for all our customers. If you have any further questions or require assistance regarding returns or cancellations, please don’t hesitate to reach out to our customer support team.
Please note: It will take 5-7 working days to reflect the amount back to your bank account.
