Delivery

Delivery Timescales

Please note that we do not operate at the weekends, please keep this in mind when ordering items on a Friday after 2pm, as your order will not get processed until the following Monday morning.

Standard Delivery

We use Royal Mail 1st Class Signed For, on our standard delivery.

Next Day Delivery 

Due to COVID-19 we are not currently offering Next Day Delivery as Royal Mail are not always adhering to the delivery timescales, we will introduce this again in the future.

Prescriptions

Private prescription medicines are sent by Royal Mail Special Delivery free of charge (all private prescription items have a minimum order value of £5.00).
NHS prescription medicines are sent by Royal Mail Signed
Normal delivery charges will apply for non-prescription items in the same basket.


Returns

We hope you are happy with your order from us, but if you’re not completely satisfied with your order, please notify us of your intention to return it within 14 days from the day you receive your order. You then have a further 14 days to return your order to us. This gives you a maximum of 28 days in total to return an item.

Orders returned as defective or due to our error are entitled to a refund of any standard postage paid, but you are responsible for any postage incurred in returning the items you wish to cancel. Unfortunately, we do not refund postage on return of part orders.

Exclusions apply, you cannot return the following unless they are damaged or faulty.

  • Goods which have been mixed after delivery and cannot be separated
  • Custom-made or personalised items
  • Perishable items (that is, items that naturally deteriorate)
  • Items with a protective seal that has been broken or removed (due to health-protection or hygiene reasons)
  • Medicines, treatments or services provided on prescription
    (Please take unwanted medicines to your local pharmacy to be safely destroyed)

Please note, this does not affect your legal rights. You have the same rights as any consumer under The Sale of Goods Act 1979 (and any amendments to it), the Sale and Supply of Goods and Services Regulations 2002, and any other consumer laws that might apply to contracts.

Once you have informed us about your return please send to:

Famevalley Limited,
Moor Park Avenue,
Preston,
PR1 6AS UK